FAQs
Frequently Asked Questions (FAQ) – Liworth
Welcome to Liworth, where innovation meets everyday comfort. Below you'll find answers to common questions. If you need further assistance, feel free to contact us - we’re happy to help.
1. What kind of products do you sell?
We offer high-quality electronic products designed to simplify your personal care and home lifestyle, from advanced beauty tools to smart home cleaning solutions.
2. What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
3. How long does shipping take?
Our processing time is 1 to 3 business days. After that, standard delivery typically takes 7 to 12 business days, depending on your location and courier availability.
4. Where do you ship from?
We fulfill orders from international warehouses and verified logistic partners to ensure timely and reliable delivery to the USA, Canada and Australia
5. Can I modify or cancel my order after placing it?
If your order has not been processed yet, we may be able to cancel or update it. Please contact us immediately with your order number. Once shipped, changes are no longer possible.
6. Will I receive tracking information?
Yes, you will receive a shipping confirmation email with a tracking link once your order has been dispatched. Please allow a few days for tracking to update.
7. Are your products authentic?
Yes, every product we sell is 100% authentic. We source directly from trusted suppliers and manufacturers to ensure high quality, performance, and safety.
8. Do you offer refunds or exchanges?
We stand behind our products. If there's an issue with your order, please contact us within 7 days of receiving your item. Our customer service team will assist you with replacements or refunds where applicable.
9. Is shopping on your site secure?
Absolutely. Our website uses SSL encryption to protect your personal information, and all transactions are securely processed through Shopify and Stripe’s trusted systems.
10. How can I contact your team?
You can reach us via email at Liworth.biz@outlook.com or through the contact form on our website. We typically respond within 24 hours on business days.
11. How can I stay updated on promotions?
Join our newsletter for early access to deals, product drops, and flash sales. You can also follow us on Instagram Liworth.biz@outlook.com for daily updates and behind-the-scenes content.