FAQs

Welcome to the Liworth.com help center. Below are quick answers to common questions. If you need more help, contact us anytime or visit Liworth.com.

Orders and Payment

Yes. COD is our main payment method across Pakistan.

Yes. Please keep the exact amount ready. Some riders may offer a wallet option at checkout, but on cash-on-delviery option,the rider would only take cash.

You can cancel before dispatch. After dispatch, we can try to stop it, but it may not be possible. If it returns to us, shipping or COD handling fees may apply.

Shipping and Delivery

We prepare orders within 24 hours and provide you with the Tracking ID on Monday to Saturday, except public holidays.

  • Standard delivery, 6 to 8 business days after dispatch
  • Fast delivery, 3 to 5 business days after dispatch in selected cities

You can cancel before dispatch. After dispatch, we can try to stop it, but it may not be possible. If it returns to us, shipping or COD handling fees may apply.

  • Standard Delivery Rate: PKR 200
  • Fast Shipping: PKR 350

The courier will try again 1 to 2 times. They may also call the number you gave at checkout.

Tracking and Updates

We send a tracking link by Email or Whatsapp after dispatch. It can take up to 24 hours to start showing scans and tracking.

Check with family, neighbors, and building staff. Look in common drop areas. Wait 24 hours for scan delays. If you still do not have it, contact us with your order number

Yes, if the order has not shipped. Contact us as soon as possible. After dispatch, changes depend on the courier and may take more time.

Include house or flat number, street, area, city, postal code, and a working mobile number. Landmarks help riders find you faster.

The courier will try again 1 to 2 times. They may also call the number you gave at checkout.

Problems with an Order

Contact us within 48 hours. Share photos of the outer box, inner packing, and the item. We will help with a claim and arrange a replacement or a refund if needed.

Please see our Returns and Refunds page for steps and the return window. We keep the process simple and clear.

Bad weather, public holidays, road closures, high order volume, or courier issues can slow things down. We monitor delays and keep you updated with the next best ETA.