Return Policy

At Liworth, we understand that shopping for footwear online can sometimes lead to uncertainties regarding fit, style, and overall satisfaction. To ensure a seamless shopping experience, we have established a clear and concise return policy that prioritizes our customers' needs while maintaining the integrity of our products.

Our return policy allows customers to return items within 5 days of purchase. This timeframe is designed to give you ample opportunity to assess your new footwear and determine if it meets your expectations. We encourage you to try on your shoes in a safe and clean environment to ensure they fit comfortably and align with your style preferences.

To initiate a return, please ensure that the item is in its original condition. This means that the footwear should be unworn, unwashed, and free from any signs of use. We cannot accept returns for items that have been worn outside or show any signs of damage. This policy helps us maintain the quality of our products for future customers.

In the event that you receive a defective or broken product, we ask that you contact our customer service team immediately. We take quality control seriously and want to address any issues as quickly as possible. Please provide us with detailed information about the defect, along with photographs if applicable. This will help us assess the situation and determine the best course of action.

It is important to note that while we strive to ensure that all products are in perfect condition before they are shipped, occasional manufacturing defects can occur. If your item is deemed defective, we will gladly offer a replacement or refund, depending on your preference and the availability of the product.

To return an item, please follow these steps:

• Contact our customer service team to request a return authorization. This step is crucial as it helps us track your return and process it efficiently.
• Once you receive your return authorization, securely package the item in its original packaging, if possible. This helps protect the product during transit.
• Include a copy of your original receipt or order confirmation in the package to expedite the return process.
• Ship the item back to the address provided by our customer service team. We recommend using a trackable shipping service to ensure that your return is received.

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs. We recommend keeping your shipping receipt until your return has been processed.

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method used at the time of purchase. Please allow several business days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.

We value your satisfaction and want to ensure that your experience with our products is positive. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that you have a delightful shopping experience with us.

Thank you for choosing Liworth for your footwear needs. We appreciate your understanding and cooperation with our return policy, which helps us maintain the quality and integrity of our products for all customers.